Terms and Conditions for Private Individuals

Contract cancellation, return and refunding policy (these rights apply to ONLY private individuals, business customers have different rules. Click here)

We are following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

You are entitled to a refund within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging.


Once we have received the goods back from you, we will give you a refund for the cost of the product

Business customers

Contract cancellation or refunding for business customers is regulated in ABAX terms and conditions.